Catering Equipment -It might be entertaining to see a movie or comedy sketch depict servers playing pranks on unsuspecting and rude customers, but in reality that kind of thing can't happen - especially when it's your catering business and your income as well as your reputation is on the line.  You need to make sure you have quality servers that don't sacrifice integrity for a good laugh or some revenge.  Otherwise you won't be in the catering business for long.


When you're out looking to hire new servers, Chafer -remember that skills and past experience are far less important than personality and attitude.  Skills can always be taught, but attitude is something you can't teach or shape to a new employee.  A good attitude can turn around even the most irate customers.  Like quality music, it can sooth the savage beast.  To find the golden servers worth your investment, use these 4 tips to build an amazing team.


Chafers -Keep Your Eyes Open - Everywhere you shop, you eat, you travel there is an opportunity for someone to exhibit excellent (or awful) customer service.  Those rare occasions where you get stellar customer service are an opportunity to swoop in.  Offer a business card and ask them if they know anyone with similar customer service skills that might be interested in a job.  In many cases they'll take you up on your offer.


Hire Servers Who Smile - When you're interviewing people, Catering Equipment -the behavior you get is likely to be the best you're ever going to see coming from that applicant.  With that in mind, if you get an application or interviewee that doesn't smile, it's best to bring the interview to a close.  You can't teach smiling to a service oriented employee.  They either want to smile or they don't.


Ask Important Questions - If you want to find someone with excellent customer service skills and you want to dig deeper into their abilities, then find out what their idea of good customer service is.  Ask about real world experiences they were involved in and ask them about both good and bad service.  This can give you an idea of what they expect from customer service.  People often deliver what they themselves expect.


Real World Tests - When you gather applicants you like, give them $10 and tell them to spend the money anyway they see fit then to return to you.  Some won't ever come back.  Others will come back and give you a report of their experience.  A few will give you change, the receipt and a report.  Hire those ones first.


Empowering your Employees - Establishing a great staff for good customer service is only the first step.  You also need to empower them to say and do the right thing, and that sometimes means managing without a manager.  If you can empower your wait staff then you will have to make fewer rounds putting out fires as they begin handling minor issues.


Chafers -The most commonly ordered catering equipment is the one you'll use the most often - so make sure your chafers are durable.  There's nothing worse than losing a chafer just before a big event.  Make sure you're covered with quality, long lasting and durable stainless steel chafers at CateringEquipment.com